Frequently Asked Questions

Bambi Proxy supports SOCKS4, SOCKS5, and HTTPS proxy protocols.

Customers can use an unlimited number of threads from one authorized IP address. However, connecting to the same proxy from multiple unauthorized IP addresses is prohibited. Proxies used in violation of this rule may be disabled without a refund, subject to applicable law.

No. SMTP ports are closed on Bambi Proxy servers to prevent spam-related activities and IP blacklisting.

API access is available. Customers interested in integration should contact Bambi Proxy support for assistance.

Yes. Configuring a unique SOCKS5 username and password in your Profile / Account Settings improves proxy security and helps prevent unauthorized access. Never use your Bambi Proxy account login password as your SOCKS5 proxy password.

Yes. Customers can add notes immediately after purchasing a proxy or through their purchase history in the dashboard: (1) Open your purchase history / active proxies, (2) Select the desired proxy, (3) Click Add Note, and (4) Enter and save your note.

Proxy ports may change if: (a) SOCKS5 username and password authentication has not been configured, (b) third-party software or proxy-checking websites have exposed the proxy to unauthorized users, (c) certain proxy management tools compromise proxy credentials, or (d) in rare cases, Bambi Proxy moves proxies between servers for load balancing and performance optimization. IMPORTANT: Avoid using untrusted third-party proxy-checking websites and applications.

Yes. SOCKS5 proxies support UDP, except for MOB-type proxies.

All premium residential proxies purchased specifically for Facebook Marketplace listing activities are eligible for replacement after three (3) hours from the time of purchase. Your customer dashboard automatically tracks purchase time and displays replacement eligibility.

When you purchase a daily proxy, the assigned port remains open for 24 hours (or the selected Static ISP lease duration). However, Bambi Proxy does not guarantee an uninterrupted connection throughout the entire 24-hour period.

If a purchased proxy goes offline within two (2) hours after purchase, open your dashboard, select the affected proxy, and click the Refund button. Our system automatically verifies whether the proxy is offline and immediately credits the refund to your Bambi Proxy account balance.

Within five (5) hours after purchase, click Claim Bad Proxy on the proxy card (or open Support Tickets, select the affected proxy, and mark the subject as Refund). Only one refund ticket is allowed per proxy, and approved refunds are credited exclusively to your Bambi Proxy account balance.

Keep the Exclude Used Proxies filter checked during checkout so our allocation system automatically skips any proxy IP you have previously purchased or reported.

Authenticated proxies use the format Bambi:Bambi@12.34.56.78:12345 (Username:Password@IP:Port). You can generate or customize your SOCKS5 Login:Password in Dashboard > Settings.

If multiple individuals claim ownership of the same account, Bambi Proxy recognizes the individual who made the earliest verified transaction on that account as the rightful owner, subject to additional security verification. Transferred or resold accounts are not supported and may be suspended.

Bambi Proxy supports instant Safaricom M-Pesa STK Push, Bambi Proxy Account Wallet Balance, and Litecoin (LTC) cryptocurrency deposits.