Refund Policy

1. Section 1 Refund Policy (Facebook Marketplace Proxy Buyers)

Applicable to Facebook Marketplace proxy buyers.

All premium residential proxies purchased for Facebook Marketplace listing activities will be eligible for replacement after three (3) hours from the time of purchase.

Our platform automatically tracks each proxy's exact purchase time and displays when it becomes eligible for replacement. Customers can view their proxy details, purchase history, and real-time replacement eligibility directly through their Customer Dashboard.

2. Section 2 and Section 3 Refund Policy

Applicable to Section 2 and Section 3 proxy categories:

• Section 2: Premium Residential Proxies
• Section 3: Static Residential / ISP Proxies

3. Proxy Validity and Connection Policy

When a customer purchases a proxy, the assigned port will remain open for 24 hours (or the designated Static ISP lease term). However, Bambi Proxy does not guarantee an uninterrupted connection throughout the entire 24-hour period.

4. Automatic Refund Policy

A refund is available if a purchased proxy goes offline within two (2) hours after purchase.

Refund procedure:

1. Log in to the customer dashboard.
2. Open your active proxies / purchase history section.
3. Select the affected proxy.
4. Click the Refund button.
5. The system will automatically verify whether the proxy is offline.
6. If the proxy is confirmed offline, the refund will be credited immediately to your Bambi Proxy account balance.

5. Manual Refund Requests

If a proxy does not work and the automatic Refund button is unavailable, customers must submit a support ticket. Customers can:

• Click the Claim Bad Proxy button on the proxy card, or
• Select the affected proxy through the Support Tickets section, and
• Create a refund ticket with the relevant proxy details.

6. Refund Limitations

• Only one refund ticket is allowed per proxy.
• Customers cannot receive two refunds for the same proxy.
• Customers should use the Exclude Used Proxies filter during checkout to avoid repurchasing the same proxy.
• Customers should not purchase the same proxy again if they have previously reported problems with it.

7. Non-Refundable Conditions

Refunds will not be approved for the following reasons:

• High fraud score or high risk score.
• Open ports detected.
• Low anonymity score.
• Blacklisted proxy IP address.
• Proxy blocked on a specific website.
• Accidental automatic renewal.

8. Refund Rejection Conditions

Bambi Proxy will decline refund requests if:

• The support ticket is created more than five (5) hours after purchase.
• No proxy is selected in the refund ticket.
• The support ticket subject is not marked Refund.
• The request is submitted through Messenger instead of the official support ticket system.
• A refund has already been issued for the same proxy.

9. Refund Processing

• All approved refunds will be credited exclusively to the customer's Bambi Proxy account balance.
• Refunds will not be sent directly to the original payment method.
• Bambi Proxy reserves the right to review customer refund activities.
• Accounts suspected of dishonest or fraudulent refund claims may be restricted or suspended.